Ninja Digital Innovations logoNinja Digital Innovations
NDI logoNinja Digital Innovations
We reply fastResponse in < 24h
Book a call
Contact
SupportWe respond fast

Need help? The NDI team is one message away.

Use email, Slack/Teams, or phone. We triage quickly, open bridges for incidents, and keep stakeholders in the loop.

Channels

Choose the fastest path for your team.

Email

arpon.hasan@ninja-digital-innovations.com

Replies within business hours

Project channel

Slack/Teams channel for active engagements

Best for day-to-day collaboration

Phone / VC

+8801303241326

By appointment or incident bridge

Response targets

Fast, predictable support—incident ready.

Standard
< 24h

Business hours, Mon–Fri

General questions, status, minor issues

Priority
< 8h

Extended hours

Important bugs, production risks

Incident (P1)
Immediate

24/7 bridge when engaged

Production outage, data loss, security incident

Security incidents

How we respond

  • • Notify us via email and Slack/Teams channel.
  • • We open a P1 bridge, assign an incident lead, and preserve logs.
  • • Updates continue until mitigation, recovery, and post-incident review.

Escalation path

Who gets looped

  • • Primary: project lead / engagement manager.
  • • Secondary: engineering manager or tech lead.
  • • Tertiary: security lead for incidents or data concerns.

We’re here to help

Let’s resolve your issue or plan the next release.

Share context and urgency—we’ll respond quickly and keep you updated until it’s done.